Why Can’t I Find My Xfinity Wi-Fi On My Laptop

A lot of Xfinity customers have complained about Xfinity Wi-Fi not showing up on laptops. This is not something to worry about, as you can easily fix it with simple hacks.

Just before you budget for a new wireless device or some professional help, you can try to see if you can fix the issue yourself and that is what we will help you with, in this article.

There are many reasons Xfinity Wi-Fi is not showing up on your device and we will help you figure out the most common of them. This will give you an idea of where the wireless connection problem with your device is coming from.

Let’s get straight to business.

Restart your computer and gateway

Before we go further to more specific issues, start by restarting your PC.

Restarting your PC might just solve Xfinity Wi-Fi not showing on the laptop. Even though it doesn’t work all the time, it is worth trying. After all, you stand to lose nothing from trying.

Related to Comcast Xfinity / Mesh Wifi

Why You Can’t Find My Xfinity WiFi on Your Laptop

Let’s check out some of the most common causes of Xfinity Wi-Fi not working on your devices. We also included simple ways to fix the highlighted issues.

Without wasting time, we will start with the first one:

Your device does not support 5GHz

Your device does not support 5GHz

If you have configured your wireless router to 5GHz frequency, it won’t be able to connect to devices that do not support 5GHz.

What to do?

First, check whether your device supports 5GHz frequency. If you’re not sure how to check, follow the simple steps below:

  • Locate the search icon and click on it
  • Type cmd and click on the Enter key
  • It will take you to a command prompt window, type the command netsh WLAN, show drivers and press the enter key
  • Find the option Radio types supported. It will lead you to a number with a letter behind it, like this 802.11*

The * will show whether your device supports the 5GHz frequency.


* 802.11a, 802.11c, 802.11ac, 802.11n, 802.11g support both 2.4GHz and 5GHz networks

* 802.11g, 802.11n, 802.11b only work with 2.4GHz.

If your system does not support the 5GHz frequency, configure the router settings to 2.4GHz.

However, if your system supports 5GHz, then it might just mean that the problem is coming from elsewhere.

The Wi-Fi Button on the Keyboard of your laptop is Off

The WiFi Button on the Keyboard of your laptop is Off

Some laptops have special keys for turning on/off the wireless connection. If you turn the key off, your Wi-Fi won’t connect.

What to do?

This is just easy to fix, just locate the Wi-Fi key on your laptop keyboard and switch it on.

If your Xfinity Wi-Fi is still not showing on your laptop, check out our other probable solutions.

You mistakingly disabled Auto WiFi Connection on your laptop

Xfinity network not showing up on your device might be. Just because of an auto-disabled Wi-Fi connection. If you automatically disable your wireless connection, your Wi-Fi won’t connect to your device.

What to do?

Enable auto WiFi connection on your PC/devices.

The SSID is not broadcasting

Your SSID or your network name has to be hidden to secure your network. However, you could mistakingly connect your router to the wrong band. Here is what we mean, let’s say you configure your router settings to 5GHz frequency and you mistakingly configure your PC wireless settings to the 2.4GHz band because of a mix-up in the network’s naming, this can cause the Xfinity network not to show up.

What to do?

Rename your network name to show which one is the 5GHz band and which one is the 2.4GHz band for accurate connection. The two wireless bands have their advantage. While the 5GHz band is faster, it has a lower network range. However, the 2.4GHz band has a slower wireless speed but a better range.

An outdated adapter driver

If your network adapter driver is outdated, your Xfinity Wi-Fi will not show on your device.

What to do?

Update your network adapter driver to its latest version. Below is how to go about it:

  • Locate your search icon box on your PC, type Device Manager, and click on the enter key
  • Locate the option Network Adapters and click on it. A drop-down list of different network adapters will appear underneath the option.
  • Click on your network adapter and select the option Update driver
  • Then click on Search automatically for the driver’s option
  • The network adapter will automatically update to its newest version.
  • Check to see if your Xfinity Wi-Fi is now showing up.

Still not showing up, check the next quick fix.

Incorrect WiFi Configurations

For your device to be connected to your wireless network, your Wi-Fi had to send the correct IP address to your PC. An incorrect IP address may cause your Xfinity Wi-Fi not to show up on your device.

What to do?

In simple terms, reset your IP configuration. We’ll teach you how to do it with the simple steps below:

  • Press the Window and X keys at the same time and select Command prompt as administrator.
  • Type in the command ipconfig /release and ipconfig /renew on the opened command prompt one after the other, followed by the enter key

See if this sorts out the issue. If not, try the next hack.

Poor connection

When you keep your wireless router far from your PC, you might experience poor wireless connection or Xfinity Wi-Fi not showing up on the laptop.

What to do?

For a faster and more secure wireless connection, place your router as close to your PC as possible. This is because the distance of your router can affect the strength of its wireless connection.

You changed your Wi-Fi Password

Xfinity Wi-Fi allows users to set a password for their wireless connection. This is to prevent the unauthorized connection of unknown devices to your network.

If you changed your Wi-Fi password and you are trying to access your network with an old or incorrect password, your Xfinity Wi-Fi won’t work.

What to do?

Sign out of your Xfinity Wi-Fi. This hotspot application on your PC/Devices and sign in again. This time, input the new password and see if Xfinity Wi-Fi is now connecting to your device.

Your Xfinity Wi-Fi has reached its device limit

Your Xfinity Wi-Fi device allows multiple device connections to your wireless device until it reaches its device limit.

Each Wi-Fi device has its device limit. Once you exceed the device limit, the extra device you try to connect won’t have access to Xfinity Wi-Fi.

What to do?

Reduce the number of devices connected to your wireless network by following the simple procedure highlighted below:

  • Open your browser and search for the official page for Xfinity.
  • Sign in to your Xfinity account and locate the option for Device management
  • You will get a lot of all the devices connected to your network
  • Remove one or more of your connected devices by clicking on the Remove link. Do this to create space for a new device.

Try to connect your device to your Xfinity Wi-Fi again and see if it connects.

Use a WiFi Booster

General Ways to Improve your Wireless Connection with Your Devices

Use a WiFi Booster

A Wi-Fi Booster works as its name implies. It simply boosts your network signal with notable improvement in wireless speed and reduced network interruptions.

Get yourself a Mesh Wi-Fi extender

An alternative option is to get a Mesh Wi-Fi device. A mesh Wi-Fi will help you extend your wireless coverage without having to risk any dead spots around your home. Getting a Mesh Wi-Fi extender will improve your wireless connection to your devices.

Final Note

If none of our easy fixes could resolve your Xfinity laptop issues, then reach out to the Xfinity support team. You can’t tell if it is something that they can easily help you fix from their end.

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